Privacy policy


Hotel Victoria and Café Grand follows the principles of customer satisfaction in the data processing. The purpose of collecting data is to provide you with the best possible service and ensure the fulfilment of all contractual relations.

Data collection

1.1 Personal data is considered to be all the data that you provide us. For example name, personal identification number, e-mail and other contact data.
1.2 Data collection may occur on our website, via e-mail or phone, while making a reservation, asking for additional information or sending an offer to a friend.
1.4 Data that you provide us when buying a gift certificate.
1.5 Data that we get through the cookies when you use our website.

Hotel Victoria and Café Grand may ask for the following data:

• Your personal data: name, date of birth, contact data etc.
• Your company’s data: name, register number etc.
• Data when using Hotel Victoria and Café Gran’s homepage (cookies).

Using, storing, publishing and changing personal data

Hotel Victoria and Café Grand processes your personal information only to provide you with services. We do not transmit, sell or disclose your data to third parties without your prior consent unless this is required by law (to the public authorities). You have the right to receive information from Hotel Victoria and Café Grand about the use of your data pursuant to the procedure and extent provided for in legislation. In case of incorrect or out of date data, you have the right to apply for the data to be corrected and renewed.
By using our homepage or making a reservation, you have consented to our privacy policy. We have the right to change our privacy policy and notify about the changes on our homepage.
For additional information on Hotel Victoria and Café Grand’s privacy policy, please kindly contact us by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone: +372 444 3412.
Aurigena OÜ, Reg. no.: 10443796, Kuninga 25, 80014 Pärnu, Estonia.


Using cookies
2.1. Hotel Victoria and Café Grand’s websites use cookies to provide a better service for our users.
2.2. The domains belonging to Hotel Victoria and Café Grand may, among other things, include an element that saves cookies for third parties.

Declining cookies
2.3. The User has the right not to allow cookies to be saved on their computer. If the Subscriber wishes to decline cookies, they must change their browser settings.
2.4. Different browsers use different methods to decline cookies. More information can be found on the website
2.5. The User has to take into account that not all of the website’s functions may be available to them if they block cookies.

What is a cookie?
2.6. A cookie is a text file which is sent to and saved on the User’s computer by the websites that the user visits. Cookies are saved in the directory of files in the User’s browser. If the User has previously visited a website, the browser will read the cookie and forward this information to the website or element that originally saved the cookie. Additional information about cookies can be found on the website
2.7. Cookies enable statistics regarding the website use and the popularity of different sections and other actions on a website to be monitored. The information received by the cookies is utilised to make the website more convenient to use and to improve the content of the website.

Types of cookies used on the website
2.8. Permanent cookies are necessary to navigate the website and use its contents. Users are unable to use all of the website’s functions without permanent cookies.
2.9. Session cookies enable the website to remember previous choices made by the User (username, language settings, etc.) and provide more efficient and personal functions.
2.10. Tracking cookies collect data about a user’s behaviour on the website. Information received by tracking cookies helps make the website more convenient to use.

We use cookies

We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide for yourself whether you want to allow cookies or not. Please note that if you reject them, you may not be able to use all the functionalities of the site.